Customer Service

Orders fulfilled by Palouse Brand

Our family takes pride in growing, cleaning and packaging our products to ensure they arrive in perfect condition for your enjoyment. If you ever feel we need to correct any portion of your order please contact us using the form below. We answer questions Monday through Fridays and normally within 24 hours.  

Returns, Refunds, and Cancellations Policy:

We want our customers to be completely satisfied with their Palouse Brand purchase. We take great pride in our products as well as the customer service we provide. All items shipped by Palouse Brand will have a 30 day replacement policy.

Orders are fulfilled immediately, seven days a week.  After your order is placed we will be unable to make any changes, including cancellation.  

If you refuse delivery a minimum restocking fee of 50% and up to 80% of the order value.

Due to Food Safety Regulations, we are not allowed to accept returns. Please email us at customerservice@palousebrand.com and we will help resolve any issue.

Shipping Policy:

*We have recently updated our carrier to UPS.  You may still see USPS boxes as we cycle through the last few.  Please note this change to UPS may mean product will not arrive for 5 days (this was previously 2-4 days).  We will continue to get them out same day.  

All orders are processed same day, seven days a week. Orders are not shipped on holidays. Please allow additional days in transit for delivery.

We use UPS 3-5 day shipping.  

Shipping Rates:

We offer FREE SHIPPING to all 50 states. (This excludes the shipping of buckets to Alaska, Hawaii, and U.S. Territories.)

Promo (discount) Codes:

How to use a promo code: 

Fill your cart at palousebrand.com and continue to the checkout page. Enter your discount code where prompted, click "apply” and your subtotal will adjust automatically. 

General terms & conditions for promo codes: 

  • Promo codes cannot be applied to previously placed orders.
  • Promo codes are not transferable or redeemable for cash or credit.
  • Promo codes cannot be combined with other percent off or any other promo codes.  
  • All our codes are limit one usage per customer per code.  
  • Promo codes cannot be used in combination with recurring subscription discounts.  
  • Promo codes can be used on Clear Creek and Palouse Brand products unless otherwise specified.  

(some promo codes may have specific t&c's, if so we will update our above FAQ promo code section and list out that code specifically). 

Current Codes:

  • "BEANS" cannot not be combined with any other promotions and or used on recurring orders.  This is one time usage per customers on our 25 LB Kidney and Black Bean bags.  

Conditions of Use:

We grow the highest quality dried beans and grains that meet or exceed USDA standards. The most modern equipment is utilized in the cleaning of these products. As with any natural product, there is the possibility of some foreign material being present. The product should be thoroughly sorted, inspected and washed prior to any cooking or consumption.

Our liability is limited to the purchase price of this product. There are no additional warranties expressed or implied. Beans and grains must be stored in a cool dry area. Stock must be rotated according to age to help prevent insect and rodent infestation.

Privacy Policy:

This site is hosted by Shopify. Shopify hosts the store pages, ordering system, and order data. Shopify automatically collects order information but may only use this information in the aggregate. If you accessed this store through Shopify, Shopify also automatically collects information about your shopping experience. Please see the Shopify Privacy Policy for more information about how Shopify utilizes this information.

Accessibility: 

  • Accessibility Assistance

If you have difficulty using or accessing any element of this website, please feel free to contact us at email us at customerservice@palousebrand.com or chat with us at palousebrand.com (large black button on bottom left of screen "Chat") and we will work with you to provide the information, item, or transaction you seek through a communication method that is accessible for you. 

  • Continuous Improvement

Palouse Brand desires to provide a positive customer experience to all our customers, and we aim to promote accessibility and inclusion. Our goal is to permit our customers to successfully gather information and transact business through our website. Palouse Brand is taking a variety of steps and devoting resources to further enhance the accessibility of our website through continued monitoring and testing.  

  • Additional Resources and Tools 

Palouse Brand offers our products on Amazon.com, Walmart.com and Kroger.com sites, allowing our customers to use those platforms and their additional accessibility tools and resources to further enhance accessibility to our products.  Palouse Brand strives to support the most digital accessible platforms such as Chrome.   

  • Feedback 

Please contact us at customerservice@palousebrand.com if you have any feedback or suggestions as to how we could improve the accessibility of this website. 

      Order Tracking:

      If a tracking # is provided by the shipping carrier, we will update your order with the tracking information.  

      International Export

      Please click here to fill out a request for more information on exporting container amounts of commodities from the US to another destination.   

      Contact Us:

      We answer questions Monday through Friday and normally within 24 hours.

      To submit your question please enter the captcha on the next page. 

       

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