Customer Service

Orders fulfilled by Palouse Brand

Our family takes pride in growing, cleaning and packaging our products to ensure they arrive in perfect condition for your enjoyment. If you ever feel we need to correct any portion of your order please contact us using the form below. We answer questions Monday through Fridays and normally within 24 hours.  

Shipping Policy:

*COVID-19 Update* USPS has informed us that Priority orders will most likely take 5-10 days to deliver instead of the usual 2-4 days. We are shipping as fast as we can and getting orders out same day. We appreciate your patience and understanding. 

Order placed by 2pm (pst) will ship same day Monday - Friday 8am - 5pm. Orders placed over the weekend/holiday will ship next business day. 

We use USPS Priority 2-3 Flat Rate to ship our products. 

Shipping Rates:

We offer FREE SHIPPING to all 50 states. 

Conditions of Use:

We grow the highest quality dried beans and grains that meet or exceed USDA standards. The most modern equipment is utilized in the cleaning of these products. As with any natural product, there is the possibility of some foreign material being present. The product should be thoroughly sorted, inspected and washed prior to any cooking or consumption.

Our liability is limited to the purchase price of this product. There are no additional warranties expressed or implied. Beans and grains must be stored in a cool dry area. Stock must be rotated according to age to help prevent insect and rodent infestation.

Privacy Policy:

This site is hosted by Shopify. Shopify hosts the store pages, ordering system, and order data. Shopify automatically collects order information but may only use this information in the aggregate. If you accessed this store through Shopify, Shopify also automatically collects information about your shopping experience. Please see the Shopify Privacy Policy for more information about how Shopify utilizes this information.

      Order Tracking:

      If a tracking # is provided by the shipping carrier, we will update your order with the tracking information. 

      Returns and Refunds Policy:

      Due to Food Safety Regulations, we are not allowed to accept returns. Please email us a customerservice@palousebrand.com and we will help resolve any issue. 

      Contact Us:

      We answer questions Monday through Friday and normally within 24 hours.

      To submit your question please enter the captcha on the next page. 

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