Customer Service

Our family takes great pride in growing, cleaning and packaging our products to ensure they arrive in perfect condition for your enjoyment. If you ever feel we need to make something right please email us by and we will commit to responding within 3 business days.

Orders fulfilled by Amazon:

If you ordered our products through Amazon, they will take care of the customer service for your order. We choose to use Amazon because of the great shipping savings our customers enjoy. If your order was fulfilled through Amazon please contact them directly for customer support.

Conditions of Use:

We grow the highest quality dried beans and grains that meet or exceed USDA standards.  The most modern equipment is utilized in the cleaning of these products.  As with any natural product, there is the possibility of some foreign material being present.  Customers need to thoroughly sort any foreign matter.  All products should be thoroughly inspected and washed prior to cooking or consumption. 

Our liability is limited to the purchase price of this product.  There are no additional warranties expressed or implied.  Beans and grains must be stored in a cool dry area.  Stock must be rotated according to age to help prevent insect and rodent infestation.

Privacy Policy:

This site is hosted by Yahoo! Store. Yahoo! hosts the store pages, ordering system, and order data. Yahoo! automatically collects order information but may only use this information in the aggregate. If you accessed this store through Yahoo! Shopping, Yahoo! also automatically collects information about your shopping experience. Please see the Yahoo! Privacy Policy for more information about how Yahoo! utilizes this information.

Returns and Refunds Policy:

How To Return An Item:

We use the following carriers to deliver our orders:

    USPS
    UPS
    FedEx
    DHL

Order Tracking:

If a tracking # is provided by the shipping carrier, we will update your order with the tracking information. Please note that some orders using 1st Class USPS mail will not have tracking numbers.

Shipping Rates:

The rate charged for the shipping of your order $4.95/order. Palouse Brand only ships in the contiguous United States and to physical mailing addresses, not P.O. Boxes. We can ship to Hawaii and Alaska however additional freight charges will apply - please contact us for details.